A: The Cat House is open Wednesdays to Sundays, 9am - 9pm (and on Mondays and Tuesdays for private hire). Within those times our Cat Lounge will be open for three different 90 minute lounging sessions, on weekdays, from: 12.30pm - 2pm, 2.15pm - 3.45pm and 4pm - 5.30pm. At weekends we also run morning sessions from 10.45am - 12.15 am. Most Saturdays we run evening sessions from 6.30pm - 8pm. Workshops & events are held most days from 10am - 12 midday and in the evenings from 6.30pm onwards. Please book in advance on our website to guarantee your places.

A: You can easily book and pay for your lounging sessions and workshops in advance here via our website - simply click on the Book Here button links found on many pages, including our home page, and you will be taken to our booking page. You can scroll through the listings or select a specific date from the calendar to see what is on.

A: Children aged 10 and up are welcome to the lounging sessions. We are unable to admit younger children due to licensing and insurance restrictions, unless they have completed one of our Cat Awareness sessions for ages 8 & 9, which we run in the school holidays. 12-year-olds and above are welcome to book onto some of the arts & wellness workshops, whilst a few are for adults only. Each one specifies the age in the specific session information. Please note, in the lounging sessions, the maximum number of under 16’s to one adult is 2.

A: No, this is a place you can visit to meet our cats. It would be unsettling for them, and for your cat, if you were to bring them.

A: No, sorry, due to the needs of the cats our venue is not a suitable place for any parties. We are open to having birthday celebrations here but they must be calm and respectful of the cats.

A: Yes, it is possible. You can view our private bookings price list on the home page of our website. Please get in touch to discuss your needs.

A: Yes, it is possible for wheelchairs to get in as we have a ramp to get over the low thresholds should it be required, and we have an accessible, large toilet room. However, we don’t have any physical aids or bars. The venue is spacious and airy with room to manoeuvre easily. We are currently looking into gaining funding to help renovate the toilet in order to make it fully accessible to all.

A: Yes, we are happy to open up for visits by groups that feel they would benefit from being the sole occupants of the café, enabling them to gain the assistance they may need and have the full venue and the cats to themselves. This can be done as a private hire which you can read about on our home page or contact us about for more information. Please note that the minimum age is still 10 years.

A: Cat Lounges/Cafés are an experience, offering cat comfort and exquisite entertainment, cosy cuddles and curious conversations. Your entrance fee of £12 (rising to £13 weekdays/off peak & £14 weekends/peak times on 24th March 2025) gets you 90 minutes of fantastic feline fun (far more interesting and unique than a visit to the cinema!) and goes a long way towards the enrichment, care and facilities these cats need. Your first drink is included in this fee too😊. We thank you for helping. (Our Quiet Hour & Student Hours are just £10, including first drink)

A: Each Cat Lounge session is 1 hour 30 minutes long. Please arrive 5 minutes early so that you don't miss any of your allotted time! However, should you be running late don’t panic – your space is reserved for you. Our Quiet Hour & Student Hour Lounge Sessions are, obviously, one hour long, not 90 minutes. They are priced at the lowest end of our Lounge Sessions at £10 each.

A: When you arrive, please ring the doorbell and we will meet you at the door to invite you into the foyer gift shop. We will ask for the name you booked with us so that we can sign you in. You will also receive a drink token that can be exchanged at the cafe for a free regular hot or cold drink of your choice. When it is time for the session to start we will offer a quick introduction and recap of the house rules before welcoming you into the lounge and introducing you to the cats.

A: Have a coffee and a slice of cake, play with our cats, take lots of photos, chat about cats and art, play one of our board games, read a cat book, bring your laptop, browse our gift shop, peruse our art gallery, find out about adoption, relax and have fun with the cats!

A: You can exchange your token for any of our teas from The Tea Junction in Norwich, including a large herbal and fruity selection, as well as our Strangers coffees, hot chocolate or our selection of soft drinks and fruit juices. You can upgrade to a large hot drink for an extra £1 with your drink token.

A: Currently most of the workshops are for ages 12 upwards. A few of the creative workshops can be accessible for children aged 10+ if you contact us first to discuss. Any under 16s must be accompanied by an adult. Check the details for each workshop on the booking website, or phone us for more information.

A: They will range in price from £15 to £30 depending on the complexity and materials needed.

A: When you arrive, we will meet you at the door and invite you into the Cat House where the tutor will welcome you, then give a brief recap of the House Rules. There will be some time before the workshop begins to meet and play with our cats, and some time afterwards to have a coffee and a chat with the other participants.

A: Mostly the tutors will provide any materials or items needed. Any that you need to bring will be mentioned on the booking form, plus you can always bring your own materials even if it doesn’t tell you to.

A: The workshops are aimed at everyone and will accommodate all levels of experience, so just come along and have a go!

A: Yes! We welcome new ideas all the time. Please get in touch via our contact form in the first instance, introducing yourself and outlining your ideas.

A: We run many events throughout the year. We are currently developing an events page for our website. Please check our booking site to see what events are coming up!

A: The majority of them are, plus a few of them were purchased in order to have an interesting selection of cat breeds as we are very much about providing education and information.

A: Our rescue cats come from a variety of places including local rescue centres, being re-homed from a previous home for many different reasons ranging from death in the family, health issues, family breakup and moving to a new home that does not accept animals.

A: The Cat House is our cats forever home so they are not available for adoption.

A: Yes they have access to the outside - we have a roofed catio where the cats lounge about in the sun, get fresh air and have a bit of playground fun, whilst watching the birds, traffic and people walk past.

A: Yes, they do and it is very important for them to have this. You will see a cat tunnel in the wall, in the corner by the Cat TV area – it leads through to their very own cat room where we feed them and they use the litter trays. There are also lots of beds and cosy spots for them if they wish to hide away for a while.

A: Anywhere they choose within the café and their private room out the back. We can keep an eye on them whenever we want as we have a CCTV system that we can access throughout the night from wherever we are.

A: They have their own private room out the back of the café area where the litter boxes are kept. They also get fed out there and have private sleeping areas too. They access it whenever they want through the cat tunnel over by the Cat TV area.

A: We have our own cat toys available within the cafe space for you to play with the cats. You are welcome to donate new toys if you wish, that would be very kind! Please hand them over to a member of staff when you arrive as we need to know the toys are suitable and safe for the cats, as well as being clean and hygienic.

A: Our cats’ diets are monitored and some are on special diets – so we monitor the treats they get as we don’t want our cats to develop health problems. We do have suitable cat treats we can give you to share out with the cats occasionally, just ask. We do give the cats catnip, however it isn’t a daily occurrence as each cat reacts differently to it so we need to be there to monitor them.

A: We carry out general daily health checks on each cat as we interact with and feed them. Our staff are well trained regarding cat health and have much experience around cats and are therefore able to pick up on any of them being unwell very easily. Once a week, on one of our closed days, we undertake a more in-depth health check which involves keeping written records so as to spot any longer-term changes in weight, behaviour and health that may not show up on a day-to-day basis. The cats are all groomed regularly too. We have a dedicated Cat Nanny whose job it is to oversee each cat’s health and ensure any issues are investigated and dealt with.

A: Well, we serve food but we don’t prepare it on the premises. Having said that, we treat the kitchen area as if we do, so it is kept spotless, organised and super hygienic, as well as being a cat free area. The café, the lounging areas and our private cat room are cleaned and vacuumed daily, as well as having a deep clean once a week on our closed days. Our staff are very observant and will tidy up and deal with any unforeseen mess as it happens. Cats do moult fur and shed claws and whiskers occasionally. This is normal and will occur throughout the day. Plus the occasional toilet accident does happen, which of course we follow protocol to ensure it is cleaned thoroughly and immediately.

A: No. we never encourage them to jump up and have plastic barriers to prevent them from entering the kitchen area. We don’t prepare food on the premises, and we never leave food out to tempt them. We make the rest of the café so much fun that they aren’t really interested in the kitchen area any more.

A: We advise you to clean your hands, however it is your choice. We provide hand sanitiser in the toilet, so if you wish please use some of that, or wash your hands thoroughly in the sink using the hand wash provided.

A: Ahh yes, these things do happen, particularly if the cat is over stimulated. We have a comprehensive first aid kit and trained staff who will happily clean the wound and patch you up.

A: We appreciate and welcome any offers of support! Maybe you can offer some time for volunteering? Maybe you can donate cat food or cat litter? Maybe you can offer either a one-off donation, or sponsor a cat on a monthly basis? Please get in touch to discuss details.

A: Please contact us via our website and we will get back to you as soon as possible.